Anna Higgins is a Service Designer and UX Researcher
I have more than 10 years of experience across civic tech, agile software development, and product design research. I deliver high-impact findings through mixed-methods research. I believe that products, services and organizations can, and should be, human centered. My career is dedicated to making that happen.
BABYBE
Health-tech startup BABYBE created an incubator mattress that wirelessly transmitted a baby’s heartbeat, breathing patterns, and temperature to a pod held by parents, fostering emotional bonds in NICUs. I conducted qualitative product design and market fit research, targeting new and expectant parents outside of clinical settings, where barriers like long working hours and limited parental leave are common.
Medicare API Development
Medicare’s payment processing system relied on scraping green screens and batch updates for data, causing time and financial burden on patients and medical providers. As a researcher on a multi-year modernization project, I worked to develop a set of RESTful APIs to improve data processing speed and reliability, while avoiding overwhelming legacy systems with data requests.
City of Orlando
Orlando’s Digital Services team embarked on a project to build orlando.gov and create over 300 digital services for residents, migrating existing city services to more user-friendly, transparent, and efficient digital platforms, while ensuring that these services were easy for both residents and city employees to use. I led user research and testing, and co-facilitated the Digital Service Academy, during the city’s digital transformation.